Are you considering to booking with us at Coral Gardens on Grace Bay?

Fantastic….   Please note that our office hours are Monday through Sunday 9am to 6pm.
Once booked – IF you are having issues with an existing reservation BUT you did not book through our offices, please do not call or email us.  Reservations that are not made DIRECTLY with our offices can only be dealt with the party in which the reservation was booked.  
This means that if would like to make any change with your existing reservation AND it was made through VRBO, AirBnB,, Expedia or another third-party company, you will need to contact that company or person you did the reservation with.   
Our offices can only make changes to bookings that have been made directly with us.
If you booked directly with us OR would like to book directly with us OR, IF you are simply wanting some general information on the island or our property, please email our reservations department at .   
Please note, that no bookings will be added, changed or modified without proper written confirmation and sign off from both you, the guest and our reservation team.  
We remind all guests regardless of how your trip was booked to review BOTH the Turks & Caicos Islands and Coral Gardens on Grace Bay policies & procedures PRIOR to booking your trip.
We advise all guests to do everything that is required to enter the Turks and Caicos if not more than is required prior to heading to the airport in order to protect yourself from any possible inconvenience, this includes insurance.  
Also, please remember when arriving to have all documentation ready and available to present to our island’s customs department upon entry.  
Please Note:
If you booked your trip through our offices and need to modify or cancel your trip but are not entitled to a refund because you either booked during the holiday period or you are cancelling less then 30 days prior to your arrival we recommend that you simply contact the insurance company you registered your trip with.  
Thus far, all of our guests who have followed our added insurance recommendations and who have needed to submit a claim have found that the process is straight forward and very advantageous.
Thank you again for booking Coral Gardens on Grace Bay – we forward to welcoming you sometime in the near future.

Scott Sutherland

General Manager

 We recommend you utilize APEX TRAVEL INSURANCE as they are an insurance company based in the Turks and Caicos Islands with a complete understanding of the insurance requirements and their rates are quite reasonable.

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